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This Privacy Notice sets out how Mobile Money International Sdn Bhd (670766-w) handles personal data of customers in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.
We value the trust of our customers and are committed to protecting your personal data and ensuring that your personal data is used only for the purposes stated herein.
Personal data refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you.
Being a licensee under the Money Services Business Act 2011 (MSBA), we collect customer personal data as required under the MSBA and Anti-Money Laundering and Anti-Terrorism Financing Act 2001 (AMLATFA). The personal data we collect include but not limited to:
• Your contact information, including your name, address, telephone number, email address, national identification card details, passport details, purpose of transaction and other relevant information related to the business transaction. Where necessary in order to ensure compliance with the laws, we may collect information relating to occupation details, bank account information, salary range, source of funds; and/or
• Information captured on security systems, including a recording or photo of your image and/or documents on our Software, Closed Circuit Television (CCTV) and a recording of your voice from calls made to us.
• We collect personal data directly from you or your authorised representative when we conduct
Customer Due Diligence on you for money services business transaction especially on remittance transaction of any amount.
• You contact us in person or over telephone with a query or complaint; and/or
• Your image and/or image of your documents is captured via our software.
We only use your personal data for one or more of the following purposes:
• For identification and verification of your identity;
• To respond to any queries or complaints you may have about our services;
• To be retained for use in your future transactions with us;
• To prevent and detect fraud, money laundering or any other crimes; and/or
• To comply with legal and regulatory requirements.
We may be required or need to disclose information about you to the following third parties:
• Companies and/or organisations that act as our agents, service providers and/or professional advisers, and such parties as necessary to comply with legal and regulatory requirements;
• Our prospective or new owners (if any) in which instance, we would require them to adopt a notice of similar nature to protect your personal data, subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Mobile Money International Sdn Bhd (670766-w).
We take all reasonable precautions to ensure your personal data is protected against unauthorized or accidental loss, misuse, modification, disclosure or destruction.
Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us in writing. Your request should provide us with the following:
Your personal details:
· Name (as per NRIC for Malaysian/Passport for foreigner)
· NRIC/Passport No.
· Full address
· Mobile & land line number
· Email
Type of request:
· Copy of your personal data; and/or
· Up-date of personal data (Please specify the information to be updated)
The request must include Customer Declaration as follow, signed and dated as follows:
“I declare that all information given in this request is true and complete”
………………………………….
(Customer signature)
Date:
Please send your request to:
Mobile Money International Sdn Bhd
Lot 23-24, 2nd Floor, IOI Business Park
47100 Puchong, Selangor, Malaysia.
(Tel: 03-80730200 Fax: 03-80730322)
We will use reasonable efforts to comply with your request to access or correct your personal data within 21 days of receiving your written request.
Pursuant to section 28 of the MSBA, we must retain all information about your transactions with us, including personal data for at least seven (7) years or beyond the stipulated retention period for exceptional circumstances e.g. pending legal proceedings or investigation which has yet to reach finality.